Welcome to Soul Talks. We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://soultalks.co   and avail of our services.

By accessing and using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Scope and Applicability

This Privacy Policy applies to all visitors, users, and customers of Soul Talks across the globe. However, any legal matters related to our services shall be governed by the laws of Karnataka State, India.

2. Information We Collect

We collect personal and non-personal data to facilitate our services. The types of information we may collect include:

2.1 Personal Information:

• Full Name
• Contact Information (Email, Phone Number, Postal Address)
• Payment Details (Credit/Debit Card Information, UPI, or Other Payment Methods)
• Billing and Shipping Information
• Any personal details provided during consultations, readings, or service bookings

2.2 Non-Personal Information:

• IP Address
• Browser Type and Version
• Device Information
• Location Data
• Browsing Patterns and Analytics

2.3 Sensitive Personal Information:

Information related to your astrological profile, spiritual beliefs, or other details voluntarily shared during services such as Tarot Reading, Chakra Cleansing, Ancestral Rituals, Road Openers, Vaastu Consulting, and Astrology.

3. Purpose of Data Collection

We use your data for the following purposes:

• To provide, personalize, and enhance our services.
• To process transactions and fulfill orders for products such as crystals and other spiritual tools.
• To communicate with you regarding bookings, appointments, inquiries, and promotional offers (with opt-out options).
• To improve our website functionality, user experience, and customer service.
• To comply with legal obligations under the Information Technology Act, 2000, and applicable Karnataka State cyber laws.

To prevent fraudulent activities, unauthorized transactions, and security breaches.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data under the following circumstances:

4.1 Third-Party Service Providers:

• Payment Processors
• Logistics and Shipping Partners
• Cloud Storage and IT Support Services
• Digital Marketing and Analytical Service Providers

4.2 Legal Compliance:

When required by law, legal process, or a government request under the Information Technology Act, 2000.

To enforce our Terms and Conditions or protect our rights and property.

4.3 Business Transfers:

If Soul Talks undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.

5. International Data Transfers

As a global service provider, your data may be stored and processed in servers located outside your home country. We ensure adequate security measures are in place, compliant with the General Data Protection Regulation (GDPR) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6. Data Security Measures

We implement stringent security protocols to safeguard your personal information. These measures include:

• SSL encryption for online transactions
• Secure payment gateways compliant with the Reserve Bank of India (RBI) guidelines
• Restricted access to sensitive data
• Regular security audits and vulnerability assessments

7. Your Rights and Choices

As per the Information Technology Act, 2000, and GDPR (for international users), you have the right to:

Access & Correct: Request access to your personal data and correct inaccuracies.

Data Portability: Receive a copy of your personal data in a structured format.

Erasure: Request deletion of your personal data, subject to legal obligations.

Withdraw Consent: Opt-out of marketing communications and data processing for specific purposes.

Lodge a Complaint: File a grievance with the Karnataka State Cyber Law Enforcement Authority in case of a data breach or misuse.

To exercise these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Deliver targeted advertisements

You may disable cookies via your browser settings, but some website features may become unavailable.

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us for immediate deletion.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective policies before providing personal information.

11. Retention of Data

We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

12. Amendments to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Karnataka State, India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Karnataka.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Soul Talks

1268/1, 3rd Cross, Siddartha Hostel Road, Krishnamurty Puram,

Mysore, Karnataka, India, 570004.

support@soultalks.co

+91 789 247 5413

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.